Refund policy

No Return or Refund Policy

No Returns, Exchanges, or Refunds

At our store, every order is carefully prepared and fulfilled with attention to quality and freshness. Due to the nature of our products, including freshly roasted coffee, consumable goods, and made-to-order merchandise, all sales are final.

We do not accept returns, exchanges, cancellations, or issue refunds once an order has been placed and processed.

By completing a purchase through our website, you acknowledge and agree to the terms outlined in this policy.

Coffee Products

Because coffee is a perishable consumable product, we cannot accept returns or exchanges on:

  • Coffee beans
  • Ground coffee
  • Single-serve coffee products
  • Opened or unopened coffee items
  • Food or beverage-related products

This policy helps us maintain product safety, freshness, and quality standards for all customers.

Merchandise & Apparel

Many of our merchandise items are custom-made, printed on demand, or produced specifically for each order. Because of this, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Buyer’s remorse
  • Color preference
  • Change of mind
  • Shipping delays caused by carriers
  • Minor print placement variations

Please review sizing charts, product descriptions, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

Customer satisfaction is important to us. If your order arrives:

  • damaged,
  • defective,
  • or you received the wrong item,

please contact us within 7 days of delivery at:

[your email address]

Include:

  • Your order number
  • Photos of the damaged or incorrect item
  • A brief description of the issue

If approved, we may offer a replacement or store credit at our discretion.

Shipping Issues

We are not responsible for:

  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses entered by the customer
  • Carrier delays once the package has been shipped

Please ensure all shipping information is accurate before placing your order.

Order Changes & Cancellations

Once an order has been submitted, we begin processing it immediately. Because of this, we cannot guarantee order modifications or cancellations after checkout.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

[your email address]

Thank you for supporting our coffee brand and merchandise store. We truly appreciate your business and support.